CASHMERETEARS FAQ

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on your location.

What is your return policy?
We offer a 30-day return policy on unworn and unwashed items. Please ensure that all tags are attached and the original packaging is included. For more details, visit our Returns page.

6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order through our website or the courier's site.

Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We can make adjustments if your order hasn’t already been processed.

How can I contact customer service?
You can reach our customer service team via the Contact Us page on our website, or by email at tearscashmere@gmail.com. We aim to respond within 48 hours. ‎