SHIPPING POLICY
Shipping Methods and Carriers
Cashmere Tears partners with reliable carriers to ensure your order is delivered safely and on time. We offer several shipping options, including standard, expedited, and express delivery. The available shipping methods will be displayed at checkout based on your location.
Processing Time
All orders are processed within 10 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping rates vary based on your location and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.
International Shipping
We offer international shipping to select countries. Please note that international shipping rates and delivery times may vary. Customers are responsible for any customs duties or taxes that may apply upon arrival in your country.
Delivery Times
Delivery times vary based on the shipping method chosen and your location. Estimated delivery times will be provided at checkout. Please note that unexpected delays may occur due to factors beyond our control, including weather conditions and customs processing.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track the status of your shipment through the carrier’s website.
Delivery Issues
If your order does not arrive within the estimated delivery time, please contact our customer service team. We will assist you in locating your package and resolving any issues.
Lost or Stolen Packages
Cashmere Tears is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly for assistance.
Changes to Shipping Information
If you need to change your shipping address after placing your order, please contact our customer service team as soon as possible. We cannot make changes to shipping information once the order has been processed.
Customer Service
If you have any questions or concerns regarding our shipping policy or your order, please reach out to our customer service team via the Contact Us page or at tearscashmere@gmail.com . We are here to help!